Privacy Policy

Effective Date: January 1, 2025

At Roflume, we take your privacy seriously. When you call us for roof leak repair in North Carolina, you trust us with your contact details and information about your home. This policy explains what we collect, why we collect it, and how we keep it safe. We keep things simple and straightforward - just like our service.

Information We Collect

We collect information you give us directly. That includes your name, phone number, email address, and the address where you need roof leak repair. If you describe the problem with your roof, we may note those details to help our technicians prepare.

We also collect some information automatically when you visit our website. This includes your IP address, browser type, and pages you view. It helps us understand how people find us and improve our site.

How We Use Information

We use your contact information to schedule your roof leak repair, send appointment reminders, and follow up after the job. If you ask for a quote, we use your details to prepare and share it.

We may also use your information to send occasional updates about our services or seasonal roof maintenance tips. You can opt out of those messages at any time. We never sell your personal information to anyone.

Cookies and Tracking

Our website uses cookies to remember your preferences and understand how you browse. Cookies are small files stored on your device. They help us see which pages are popular and where we can improve.

You can disable cookies in your browser settings. If you do, some parts of our website may not work as smoothly, but you can still contact us by phone or email for roof leak repair.

Analytics and Third-Party Tools

We use trusted third-party tools like Google Analytics to track website traffic and see how visitors interact with our site. These tools collect anonymous data - they don't identify you personally.

We may also use a scheduling or customer management platform to keep track of appointments and service history. These providers only access your information to perform their specific tasks for us.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We share it only with our own team and trusted service providers who help us run our business - like scheduling software or payment processors.

We may disclose your information if required by law, such as in response to a court order or to protect the safety and rights of our customers, our team, or the public.

Data Retention

We keep your information for as long as needed to provide roof leak repair services and maintain accurate records. That typically means we retain customer records for a reasonable period after your last service.

When we no longer need your information, we securely delete or anonymize it. If you ask us to remove your data, we will do so unless we are required to keep it for legal or accounting reasons.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. This includes using secure servers, limiting access to your data to only those who need it, and following safe data handling practices.

No method of transmission over the internet is 100% secure. While we work hard to protect your information, we cannot guarantee absolute security. If you have concerns, please contact us directly.

Your Rights

You have the right to ask what personal information we hold about you, request a copy, and ask us to correct or delete it. You can also opt out of marketing messages at any time.

To exercise any of these rights, just call or email us using the contact information below. We will respond promptly and help you however we can.

Children's Privacy

Our services are for homeowners and adults. We do not knowingly collect personal information from children under 13. If you believe a child has shared information with us, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will post the new version on this page with a new effective date.

We encourage you to review this page occasionally. Your continued use of our website or services after changes are posted means you accept the updated policy.

Privacy Contact